1. Introduction

At Rays Inspirations, we are committed to safeguarding your personal data and ensuring your privacy is protected. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Personal Data Protection Act (PDPA) of Singapore.


2. What Information We Collect
We may collect personal data including, but not limited to:

• Name, contact details (e.g., phone number, email, address)
• Date of birth, NRIC/FIN (when required)
• Medical or psychological history
• Assessment results, session notes, and referrals
• Payment or billing information (for invoicing or insurance)

3. How We Use Your Information

Your personal data may be used for the following purposes:

• Scheduling and conducting therapy, coaching, or assessment sessions
• Record keeping and clinical documentation
• Communicating with you regarding services
• Referrals, reports, or collaboration with healthcare professionals (only with your consent)
• Internal audits or quality assurance
• Legal or regulatory compliance

4. Disclosure of Information

We do not share your personal data with third parties except in the following situations:

• With your express consent
• When required by law or court order
• In case of risk to life or safety, where disclosure is necessary to protect you or others
• To relevant professionals for supervision or consultation, under confidentiality safeguards

5. Storage and Security

We take reasonable steps to:

• Store data securely (e.g., encrypted files, password protection)
• Limit access to authorised personnel only
• Retain client records for the duration required by Singapore Psychological Society guidelines and MOH regulations

6. Access and Correction

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data

Please email us at hello@raysinspirations for any access or correction requests.

7. Withdrawal of Consent

If you wish to withdraw your consent for any data use, please contact us at [your contact email]. Kindly note that this may affect our ability to continue providing services.

8. Use of Website and Cookies

If you visit our website:

• We may collect standard analytics data (e.g., cookies, browser type, time spent)
• This data is used for site improvement only and does not identify you personally
• You may disable cookies in your browser settings

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Rays Inspirations

Email: hello@raysinspirations.com

Phone: +6598299285

Website: raysinspirations.com

11. Use of Telehealth Services (e.g., Zoom)

To provide flexible and accessible care, we may conduct sessions via telehealth platforms such as Zoom. Please note:

• Telehealth sessions are subject to the same confidentiality and professional standards as in-person sessions.
• While we take reasonable precautions to protect your privacy during online sessions (e.g., using password-protected meetings and secure internet connections), there are inherent risks with digital communication that cannot be fully eliminated.
• By agreeing to telehealth sessions, you acknowledge these risks and consent to receiving care through these platforms.
• We recommend you use a private, secure location during telehealth sessions to maintain confidentiality.
• Session recordings will not be made without your explicit consent.
• If you have concerns about telehealth or prefer in-person sessions, please notify us.